Refund policy

Return & Refund Policy

At PHAT Food Co., we stand behind the quality of our products and want you to be satisfied with your purchase. If there is an issue with your order, we’re here to help.

Returns

Returns may be requested within 30 days of delivery for products that are:

* Unused
* Unopened
* In their original packaging

To initiate a return, please contact us at:

Contact@phatfoodco.com

Please include:

* Your order number
* The reason for the return
* Photos, if applicable

Once your request is reviewed, we will provide instructions for returning the product.

Non-Returnable Items

For health, safety, and quality reasons, we cannot accept returns or exchanges on:

* Opened or used personal care products
* Opened food products or seasonings
* Gift cards
* Final sale or clearance items

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 7 days of delivery by contacting:

Contact@phatfoodco.com

Please include:

* Your order number
* Photos of the product and packaging
* A description of the issue

Upon review, we will either:

* Replace the item at no additional cost, or
* Issue a full refund to the original payment method.

Refunds

Once a return is received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is the result of our error.

Return Shipping

Customers are responsible for return shipping costs unless:

* The wrong item was shipped;
* The product arrived damaged; or
* The product is defective.

Contact Us

For questions regarding returns or refunds, please contact:

PHAT Food Co.
Email: Contact@phatfoodco.com
Website: https://phatfoodco.com